Refund policy
Effective Date: September 10, 2025
At Dropouts, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Return/Refund
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Customers must submit a claim within 48 hours of delivery.
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Claims must include a clear unedited video recorded at the time of unboxing, showing the defect or wrong item received.
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Only defective, damaged, or incorrect items are eligible for return or exchange.
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No claims related to size or fitting issues will be entertained. Please check our size chart before ordering.
2. Conditions for Accepted Returns
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The product must be unused, unworn, and in its original packaging with all tags intact.
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Items showing signs of wear, washing, or alteration will not be accepted.
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Sale, discounted, or clearance items are non-returnable and non-refundable unless defective.
3. Process for Returns/Refunds
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Contact us at 📧 dropoutsofficial.pk@gmail.com within 48 hours of delivery.
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Provide your order number, a detailed description of the issue, and the required unboxing video proof.
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Once your claim is reviewed and approved, we will guide you through the return/exchange process.
4. Refund Method
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Approved refunds (if applicable) will be issued via the original payment method or store credit, depending on the situation.
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Shipping charges are non-refundable.
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Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
5. Exchanges
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If your return is approved, you may request an exchange for the same product (subject to stock availability).
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Exchanges for different sizes, styles, or colors will not be accepted.
6. Contact Us
For any questions regarding this Return & Refund Policy, please reach out to us at:
📧 Email: dropoutsofficial.pk@gmail.com